Client Inquiries

Frequently Asked Questions

What is your standard turnaround time?

Our standard wash and fold service includes a next-day turnaround. Executive subscription and specialty garment care may require an additional 24-48 hours depending on the precise care requirements.

What areas do you currently service?

We currently provide exclusive door-to-door delivery across Buckhead, Dunwoody, and DeKalb county.

Do you accommodate hypoallergenic detergent requests?

Absolutely. We offer premium, unscented, and hypoallergenic detergent options for clients with sensitive skin. You can note this requirement during your pickup scheduling.

How do you handle delicate fabrics?

Delicates are separated and undergo our specialized hand-wash or gentle-cycle protocols, followed by careful air-drying to preserve the integrity of the fabric.

Do I need to sort my laundry before pickup?

No sorting is required on your end. Our garment care specialists meticulously sort lights, darks, and delicates prior to processing to ensure optimal care.

Require further assistance? Our concierge is available.

Contact Concierge